Developing an evaluation plan Research Paper Example | Topics and Well Written Essays - 500 words

Developing an evaluation plan - Research Paper Example The staff is the most important part of any care setting, so it only makes sense that the staff itself should be surveyed. According to Brown (1992), there must be â€Å"identifie[d] broad categories of determinants of nursing turn-over† (pp. 154). The people who are in the administration should obtain turn-over rates before and after initiating change. This would be helpful in order to analyze whether or not changing policies effectively reduced the rate of turn-over among the nursing staff. †¨Ã¢â‚¬ ¨ Another thing that the administration should do is to compare patient discharge surveys before the change and after the initiation of change. This â€Å"customer service satisfaction† survey would definitely help nurses to increase their level of effectiveness and visibility.†¨Ã¢â‚¬ ¨ Staff attitudes towards the patient are definitely issues that must be addressed. If we are to be serious about the quality of the nursing, we need to know what the staff thinks of the organization they are working for, without having fear of retribution. Perhaps an anonymous questionnaire or survey would be a good indicator that would allow those overseeing the staff to more closely evaluate some of their policies. Patient attitudes and perceptions could definitely help the matrix to be devised which would help reduce the turn-over of the nurses in the organization and improve service to the customers, who in this case would be the patients. Patient attitudes and perceptions are part of what will make the rate of turn-over improve or decline. Thus, it is most important to have the patients’ input. The rate of nursing staff turn-over must be addressed. If there is a problem with retention of the staff, there must be something or someone in the organization that is causing these nurses to leave after a short time. Hopefully, with the analysis of the nursing staff, and with the assistance of questionnaires and surveys, it is then and only then that